Newbridge Telecom Solutions
Newbridge Technology Solutions
The Leader in Hosted Contact Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support

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Newbridge Solutions

Platform Features

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Call
Center
System

    ✓ Assigned Program Managers

    ✓ 30 Plus Years Experience

    ✓ True ACD Routing

    ✓ Integrated Chat Platform

    ✓ Call Recording

    ✓ Interactive Voice Response

    ✓ Security Encrypted Data

    ✓ Integrated Dialers

    ✓ Interactive Voice Response

    ✓ Hosted and Managed

    ✓ CRM Integration

    ✓ Call Progress Detection

    ✓ Full DNC Compliance

    ✓ Predictive ACD Call Routing

    ✓ Integrated ACD and Chat

    ✓ PCI/HIPAA Compliant

    ✓ Speech Recognition

    ✓ Security Encryption Audio

    ✓ Predictive,Preview,Power

    ✓ Extensive API Library

    ✓ Geo-Spatial Routing

    ✓ Exception Handling

    ✓ DTMF/Touchtone Queue

    ✓ Flexible Messaging

    ✓ DNIS Call Queues

    ✓ Application Scripting

Office
Phones

    ✓ User Web Portal

    ✓ Auto Attendant

    ✓ Enterprise Level IVR

    ✓ Multi Carrier COOP

    ✓ Fully DR Redundancy

    ✓ COOP and DR Planning

    ✓ CID: DNIS and ANI

    ✓ Reporting Platform

    ✓ Metric Sales Reporting

    ✓ National DID's and TFN's





    ✓ Find Me /Follow Me

    ✓ Company Directory

    ✓ Direct Dial for each Phone

    ✓ Extension Dialing

    ✓ IVR Dial by Name

    ✓ Voicemail to Email

    ✓ Call Recording

    ✓ Call Reporting Portal

    ✓ Skill Based Routing

    ✓ Office ACD Routing





Sales
Support

    ✓ Integrated Dialer

    ✓ Predictive Dialer

    ✓ Preview Dialer

    ✓ Power Dialer

    ✓ Lead Management

    ✓ Telemarketing Platform

    ✓ Blended Contact Center

    ✓ ACD Call/Chat Routing

    ✓ Blended Call/Chat






    ✓ Increased Contact Rates

    ✓ Agent Connection Metric

    ✓ Sales Dispositions

    ✓ CRM Integrations

    ✓ Agent Metric Leaderboards

    ✓ Out/Inbound Skill Routing

    ✓ Skill Based Routing

    ✓ Custom Scripting Tools

    ✓ Security Encrypted Data






Workforce
Management

    ✓ Workforce Management

    ✓ Payroll System Integrations

    ✓ Metric Leaderboards

    ✓ Payroll Shrinkage Reduction

    ✓ COOP and DR Planning

    ✓ Agent Metric Management

    ✓ Leadership Remote Access

    ✓ Tech Support Programs








    ✓ Agent Forecasting

    ✓ Call Center Budgeting

    ✓ Time/Attendance Mgt

    ✓ Productivity Adherance

    ✓ Lean Management Metrics

    ✓ HR Policy Adherance

    ✓ Workflow Mgt Metrics

    ✓ Data Analytics Reporting








IVR
Platform

    ✓ Third Party Integrations

    ✓ Enterprise Level Platform

    ✓ Realtime Audio Recording

    ✓ Custom API Data

    ✓ COOP and DR

    ✓ Custom or Standard Audio

    ✓ Domestic Support

    ✓ Custom Metric Reporting








    ✓ Realtime Data Transfer

    ✓ Accurate Reporting Results

    ✓ Drag-and-Drop Creation

    ✓ Speech Recognition

    ✓ Quick Implementations

    ✓ Text-To-Speech

    ✓ Security Encrypted Data

    ✓ Extensive API Library