Skill Based Chat Routing - Route chat requests to the most qualified available agent. Identify the skills agents must have in order to log on to a chat queue. Select the option for order based routing if you also want to prioritize the skills. With order based routing, the system dequeues each chat request to the available agent with the highest ranking skills.
Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!