Increase Caller and Operational Efficiency with Speech Recognition through the implementation of the Newbridge automatic speech recognition feature integrated within the our Interactive Voice Response (IVR) solution can reduce the number of agents, supervisors, trainers and quality assurance specialists that are needed within the service center organization. Customers can self-service their requests without accessing an agent enabling the service center agents to handle calls that cannot be resolved with self-service.
The implementation of the speech recognition feature within the service centers IVR reduces call center operating expenses to improve the company's margins and bottom line by automate as many servicing tasks as possible prior to moving call center activities to the correct service center team(s).
Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!