Newbridge Telecom Solutions


Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support



teamwork

Newbridge provides an Enterprise Level IVR Platform that is utilized by Financial, Government and Service Center originations. Integrations are important to these organizations and the customer environment is reviewed to determine the best integration. Newbridge offers several technology standard integration options to support platform integrations. Newbridge Integrations and customizations work to ensure seamless integration with your current technologies.

In the Newbridge Service Center Platform, a SOAP/HTTP is a named collection of data elements we collect in real time, ready to synchronously stream to an identified endpoint URL. To configure a SOAP/HTTP web service, select the data points to send, the place to send them to, and then give the web service a name. After a web service is configured, you can set up your Outbound, Inbound, Cloud Routing, or Track Number campaigns to invoke web services at various points in a call’s life cycle. In other words, use web services to stream real time or near real time data to other web based computing systems while calls are in progress

Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.

teamwork How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!