Newbridge Telecom Solutions


Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support



Inbound Customer Service Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.

The Newbridge Call Recording feature is important tool to provide a record of each transaction, monitor an agent's performance or troubleshoot the reasons for long or short calls, should they occur. In the Case of PCI and HIPAA
requirements call recording documentation also supports the regulatory requirements of the financial and healthcare industy's.a few of the call recording features provide the following functions:

Default No – Don’t Record Call to not record your inbound calls.

Record Full Call to record inbound calls.

Record Full Call (Stop on Transfer) to stop recording if an agent transfers a call.

Agent Triggered if you want your agents to control which calls (or call parts) are recorded.

Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.

teamwork

teamwork How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!