Newbridge Telecom Solutions

Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support

teamwork In the Newbridge Service Center Platform, a SOAP/HTTP is a named collection of data elements we collect in real time, ready to synchronously stream to an identified endpoint URL. To configure a SOAP/HTTP web service, select the data points to send, the place to send them to, and then give the web service a name. After a web service is configured, you can set up your Outbound, Inbound, Cloud Routing, or Track Number campaigns to invoke web services at various points in a call’s life cycle. In other words, use web services to stream real time or near real time data to other web based computing systems while calls are in progress

Here are some examples of the kinds of things you can do with our SOAP/HTTP service.

Example 1: Suppose you are using Newbridge to extend your existing call center. Although our platform includes extensive reporting and monitoring options, you want your analysts to continue using some of their existing spreadsheets and reports. further more, you want to seamlessly include data from your Newbridge call center activities on your analyst’s existing reports. You can accomplish this by configuring SOAP/HTTP services to stream the report data from the Newbridge system to your existing reporting systems.

Example 2: Your marketing department wants you to gather information from some of your customers. To do so, first create a survey your agents can use to gather the requested data. Then have your IT department create a SOAP service to stream the survey results to a URL endpoint each time an agent dispositions a call.

Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.


teamwork How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!