The Newbridge Premium Messaging Platform provides for multiple messaging formats and customization requirements to meet you client requirements.
Immediate follow-up communication post call or chat is required by a high quality and effective service center team. The Newbridge Platform provides the messaging tools to enable organizations to automatically send confirmation emails and disposition call types to ensure that the customers’ transaction is properly and correctly handled.
The Newbridge Platform provides for metrics documentation of each customer transaction. When an agent completes a call or chat they are able to mark the interaction as completed, open, add to a Do Not Call List, send a custom email response or initiate a SOAP call to you CRM, EMR or ERP platform.
Organizations in many cases may want to conduct a survey with the customer or make notes on the transaction for future uses. The Scripting Tool enables the agent to conduct a multi-tiered survey on each call that provides subsequent reporting data for yor organizations Market and Operations departments
Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!