Most Service Center organizations process merchant account data either by automated application or voice conversations between an agent and customer. The Payment Card Industry Data Security Standard (PCI DSS) is a set of criteria established by major credit card companies for the purpose of protecting cardholder information. While contact center PCI compliance is not mandatory by law, businesses that are not in compliance risk fines and even the loss of their merchant accounts should a data breach occur.
The PCI SSC refers to the network where sensitive payment data is stored as the “PCI scope.” Under the new rule, organizations that process payment cards must demonstrate that a scoped PCI environment is completely separate and inaccessible from the rest of the network. This way, if the network is broken into, customer data will remain secure.
Newbridge is a PCI third party audited compliant platform that also provides for full data and audio encryption, this means your data and audio traffic meets all industry best practices. Our platform is more secure than our competition, who are self-audited, since we secure both data and audio from the agent desktop through the Carrier data connections.
Now service center organizations can choose the security strategy that aligns with your business needs. This means you can adjust the strength of your organization’s security and include the call center platform. So pick the security strategy that is right for your business.
Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!