Sales Contact Solutions from Newbridge allows your Sales Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.
Newbridge offers Sales Organizations a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
Enterprise Level Inbound and Outbound Call Center Platform
Real-time Leaderboards reflecting Performance Metrics
Four Performance Dialer Platforms
Extensive Reporting Platform
PCI and HIPAA Compliant
Enterprise Level IVR Platform
Call Center Integrations: CRM and Payroll Systems
How effective does your Sales Organization need to be and what client satisfaction rate is expected? Let Newbridge support your client sales service requirements and take your client sales to the next level!
The Newbridge service center platform was designed to allow you to have total control over the flow of your calls and chat in your inbound service center. With key features such as flexible scheduling, skills-based call and chat center agent selections, and our proprietary Queue Flow routing engine, you have the ability to route calls and chat exactly to your specifications. The fully self-service management platform makes it simple and easy to manage and monitor your service center from anywhere in the world.
Increase your outbound agent efficiency by up to 20 times over manual dialing with our virtual call center software. Our virtual dialers filter out the busy signals, no-answers, answering machines, and fax machines, allowing your call center agents to maximize their productivity. With a full suite of rich CDR reporting tools, granular dialing campaign controls, and real time statistical data, you have complete control over managing your outbound call center.
Use our Chat Platform to add real time chat capability to your company web site. Put a chat icon on one or more pages and configure each with a targeted set of behaviors, customize to the web page’s content, your business need, and view the real-time status of your agent chat queue.
Newbridge provides a Best-In-Class IVR Platform that enables full service IVR program routing in a WYSIWYG (What-You-See-Is-What-You-Get) format. Our platform allows for the development of a complex IVR interface with diverse applications ensuring it matches your customer service objectives.