Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.
Newbridge provides Sales Teams a CRM Integrated Click-To-Dial Platform to speed the Sales Agent Connection rates.
In many sales organizations the agent will review the prospective contacts within the sales organizations CRM system, review the notes, determine the best communication plan and then click the “call” icon to initiate the call activity.
The implementation of the Click-To-Call feature is enabled by the CRM system utilizing an API call from the CRM to the Newbridge Platform. The Click-To-Call feature also provides detailed reporting of sales agent call traffic, Historical reporting, and real time reporting and call recording.
A preview dialer automatically presents the phone service agent with contact information prior to the phone system dialing the number. The agent has complete control over the dialing process and can inform the phone system if and when the call is to be placed. If the agent does not wish to proceed with the call, the phone system can present another contact for the agent to review.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!