In the Newbridge Service Center Platform, a SOAP/HTTP is a named collection of data elements we collect in real time, ready to synchronously stream to an identified endpoint URL. To configure a SOAP/HTTP web service, select the data points to send, the place to send them to, and then give the web service a name. After a web service is configured, you can set up your Outbound, Inbound, Cloud Routing, or Track Number campaigns to invoke web services at various points in a call’s life cycle. In other words, use web services to stream real time or near real time data to other web based computing systems while calls are in progress
Here are some examples of the kinds of things you can do with our SOAP/HTTP service.
Example 1: Suppose you are using Newbridge to extend your existing call center. Although our platform includes extensive reporting and monitoring options, you want your analysts to continue using some of their existing spreadsheets and reports. further more, you want to seamlessly include data from your Newbridge call center activities on your analyst’s existing reports. You can accomplish this by configuring SOAP/HTTP services to stream the report data from the Newbridge system to your existing reporting systems.
Example 2: Your marketing department wants you to gather information from some of your customers. To do so, first create a survey your agents can use to gather the requested data. Then have your IT department create a SOAP service to stream the survey results to a URL endpoint each time an agent dispositions a call.
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