Newbridge Telecom Solutions


Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support



Inbound Customer Service Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.

Newbridge provides the industry standard outbound dialer platform that is also a TCPA compliant solution in order to ensure that current and future clients stay within the boundaries of the law. The changes to the TCPA are significant, including a set of provisions that requires prior express written consent for outbound telemarketing.

Newbridge clients requiring the ability to dial cell phone numbers without worrying about TCPA compliance can use the TCPA Safe Mode, which operates without the “capacity” for predictive/preview dialing. Additional features include the Internal Whitelist Management tool and increased “Do Not Call” scrubbing capabilities.

Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.

Newbridge Telcom Solutions How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!