Newbridge Telecom Solutions

Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support

teamwork Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.

The Newbridge Predictive dialing platform increases efficiency within sales service centers. The Predicative Dialer Platform automatically dials groups of telephone numbers, and then passes live calls to available agents. The Newbridge Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information. The Newbridge Predictive Dialer makes thousands of calls screening for busy signals, no answers, fax machines while detecting answering machines/voicemail.

Predictive dialers use complex mathematical algorithms that calculate, in real time the number of available agents, the number of phone lines available, the time between calls required for optimum agent efficiency, the length of an agent conversation, the length of an average customer conversation, and the average length of time agents require to wrap up after a call.

The Newbridge Predictive Dialer is a fully blended call center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign.

teamwork How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!