Newbridge Telecom Solutions

Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support

teamwork Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.

The Newbridge Preview Dialer Platform provides effective automated dialing in cases where the agent requires more control over the call process and requires call prioritization. Also, the Preview Dialer Platform provides the agent additional time prior to the call to read through notes or call history, this technique is useful because it lets the service representative manage prospect contact preview time.

A preview dialer automatically presents the phone service agent with contact information prior to the phone system dialing the number. The agent has complete control over the dialing process and can inform the phone system if and when the call is to be placed. If the agent does not wish to proceed with the call, the phone system can present another contact for the agent to review.

teamwork How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!