Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.
Increase your outbound agent efficiency by up to 20 times over manual dialing with our virtual call center software. Our virtual dialers filter out the busy signals, no-answers, answering machines, and fax machines, allowing your call center agents to maximize their productivity. With a full suite of rich CDR reporting tools, granular dialing campaign controls, and real time statistical data, you have complete control over managing your outbound call center.
Driving successful telemarketing and telesales activities demands the integration of market-leading hosted dialer technology. Our cloud-based outbound solutions allow you to guide your leads through our dynamic loader. Once your agents log on, they can immediately begin connecting with customers by answering their calls. Our outbound dialer ensures you get all the benefits of an on-premises dialer eliminating the delays, headaches, and costs.
With our dialer technology you can reach more of your sales leads faster thus increasing agent outbound efficiency up to 20 times compared with manual dialing. This can also result in converting more leads into sales. Our virtual dialers automatically filter out busy signals, answering machines, no-answers, and fax machines ensuring your agents only spend time on live answers thus maximizing their productivity. Our full, rich suite of CDR reporting tools, real-time analytics, and granular dialing campaign controls give you complete management over your outbound call center.
Predictive Dialing: This technique is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.
Preview Dialer: Phone agents view call information prior to the call being placed. The agent can decide not to initiate the call.
Click-To-Talk Dialing: The Click-To-Call feature is enabled by the CRM system utilizing an API call from the CRM to the Newbridge Platform dialing the call for the sales agent.
TCPA Compliant Platform: Our TCPA Compliance Platform utilizes our TCPA Safe Mode, which operates without the “capacity” for predictive/preview dialing.
Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!