Newbridge Telecom Solutions

Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support

teamwork Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.

The Newbridge real-time service center dashboards provide management with the ability to analyze call center performance metrics and make decisions based on real-time information. Newbridge can create completely customizable dashboards that reflect real-time analytics critical to helping management identify areas for improvement, isolate those activities lagging in performance, and increase the productivity of the service center teams.

Real-time dashboards featuring customized views that can be viewed via apps or flat screens within the center.

Provide integrated data from payroll, inbound, outbound and IVR data sets.

Additional call center reports providing further details about the specific call center's performance.

Customizable agent dispositions that increase the efficiency of the call center users.

Our customizable service center dashboards helps our clients improve their business by enabling them manage their operations in real-time while allowing them to react to specific scenarios that are occurring with their inbound and outbound campaigns. As a result, organizations can rapidly adjust their service center management and have a significant impact on their operations and bottom-line.


teamwork How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!