Newbridge Telecom Solutions

Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support

teamwork Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.

Newbridge is dedicated to agent payroll related technologies that support our clients quality and performance objectives. Our team combines over 50 years of practical experience with technical expertise and have the background, knowledge and experience to understand how technology will enhance your client experience. Implementation of payroll solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting. Newbridge has the experience to support your CRM project implementation and help you obtain the greatest possible return on investment.


teamwork How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!