Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.
The Newbridge Service Center Platform provides an Enterprise Level workforce optimization solution which includes workforce management, payroll shrinkage management, quality monitoring tools, analytics, and performance management. Service centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
Newbridge provides the required customer experience and optimizes operating costs for service center organizations. Every service center team is required to achieve optimal agent coverage with the fewest possible resources while achieving key performance indicator (KPI) goals. Managing both your agent team and your customers requires enterprise level workforce automation tools from Newbridge.
Enterprise service centers with multiple location and at-home agents require accurate forecasting and scheduling tools. By utilizing the Newbridge Service Center Platform real-time data organizations can better align resource needs and calling patterns to keep your labor costs to a minimum.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!