Newbridge Telecom Solutions


Newbridge Telecom Solutions
The Leader in Hosted Call Center Technology

Interactive Voice Response (IVR)
Real-time Agent Leaderboards
Supervisor/QA Chat
Full Call Recording
CRM Integration

Security Encrypted Data
Hosted, Managed and Supported
PCI Compliant Platform
Extensive API Library
Security Encrypted Audio

Payroll System Integrations
Executive Mobile Apps
Flexible Reporting Platform
Real-time Continuity of Operations
Disaster Recovery Support



Newbridge Office Phones

Newbridge offers clients a fully hosted and managed Office Phone Systems. Our platform enables the seamless deployment of workforce initiatives. By utilizing Newbridge Office Phone Systems, companies can focus on their core business while optimizing customer service with minimal investment. Newbridge provides clients with a cost effective way to support administrative service workforce. Office environment phone systems are traditionally expensive platforms with high start up and maintenance costs. Conversely, companies relying on hosted and managed systems enjoy the most updated service functions, call recording, call reporting, local and national functionality. Newbridge melds the best qualities of a traditional call center and the benefits of virtual workforce solutions.

Business phone systems must provide a high quality, feature rich and cost efficient service. We provide a pre-configured system with the pre-configured phones shipped directly to your site(s) ready to plug into your ethernet connection.

You can manage the phone system from your desktop through a user-friendly admin portal. If you ever need assistance, you have access to online learning resources and extensive training, and our experienced customer and tech support teams are here when you need them.

Our system provides a best-in-class conference phones with HD voice and superior features to optimize your communications experience. They arrive preconfigured and ready, no manual configuration is required and free technical support is included. The system offers a wide variety of phone features that optimize call handling.

How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!

Enterprise Office Phone Features

  • Toll Free / Local / International Numbers
  • Account / Authorization Codes
  • Call Park/Call Pickup
  • Virtual User Feature Pack
  • Receptionist Dashboard
  • Call Recording User
  • Barge In
  • Series Completion
  • Virtual Number
  • Call Recording
  • Fax Line
  • Auto Attendant Unlimited
  • Audio Conferencing
  • Virtual Fax (Fax-to-Email/Email-to-Fax)
  • Anywhere Feature Control
  • Hunt Group
  • Instant Conference

Newbridge Advantages

  • The Newbridge Team has over 20 years of service experience
  • Each client account has a Program Manager assigned
  • Consolidated Billing for multiple locations
  • Admin and User level webportal access
  • Plug-In-Play implementation
  • Best-In-Class phone equipment

Industries

  • Office Organizations
  • Customer Service Organizations
  • Inside Sales Organizations
  • Collection Departments
  • Help Desk Organizations
  • Direct Marketing Teams
  • Healthcare Service Organizations

Customized Service Features